Frequently Asked Questions
General Information
What is Bijoul Creatives?
Bijoul Creatives is a contemporary fashion and lifestyle brand rooted in heritage and authentic sophistication. We blend culture, artistry, and timeless design through fashion collections, custom creations, and immersive experiences including The House of Royals.
Where are you located?
Visit our boutique at:
2251 Florin Road Suite #115
Sacramento, CA 95822
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Fashion Collections & Sizing
How do I choose the right size?
We recommend reviewing our Size Guide before placing your order. If you are between sizes, we generally suggest selecting the larger size for a more comfortable fit.
What is the difference between Custom and Couture?
Custom Design
A personalized garment created from an existing style and modified according to your preferences.
Couture
A luxury one-of-a-kind design experience where each piece is individually created, fitted, and handcrafted exclusively for you.
How do I begin a custom or couture order?
Schedule a consultation with our team to discuss inspiration, design ideas, fabrics, colors, timeline, and measurements.
Do custom orders require measurements?
Yes. Accurate measurements are necessary to ensure the best possible fit.
How long do custom orders take?
Production timelines vary depending on design complexity. Most custom orders require approximately 2–6 weeks.
Is a deposit required?
Yes. A deposit may be required before production begins. Remaining balances are due before pickup or shipping.
Can custom or couture pieces be returned?
Due to the personalized nature of these creations, custom and couture pieces are final sale.
Orders & Shipping
Do you ship internationally?
Yes. We offer domestic and international shipping.
How long does processing take?
Orders are typically processed within 2–5 business days.
Do you offer complimentary shipping?
Yes. Complimentary shipping is available on qualifying purchases.
Can I track my order?
Yes. Tracking details will be sent by email once your order ships.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within our return window if unused and in original condition.
Can custom items be returned?
Custom, personalized, and couture pieces are final sale.
Please review our Refund Policy for complete details.
The House of Royal Experience
What is The House of Royals?
The House of Royals is an immersive cultural and storytelling experience where guests celebrate royalty through fashion, photography, heritage, and memorable experiences.
What occasions can be booked?
• Birthdays
• Family gatherings
• School tours
• Corporate events
• Community celebrations
• Cultural experiences
• Private events
How do I reserve an experience?
Visit our Book Experience page or contact us directly.
📞 (916) 882-8523
📧 bijoulfashion@gmail.com
Authentic sophistication rooted in heritage.